The Customer must contact DBA prior to returning any item and receive approval from DBA for the item to be returned.
DBA will only accept returns if the item is in its original packaging and unopened unless the item is faulty.
If DBA sends the Customer an item which was not ordered by the Customer DBA will replace the item as soon as possible at no cost to the Customer.
All items with electrical components (eg. handpieces, micromotors etc) have a one year replacement warranty commencing on the date of despatch by DBA. Every such item sold has a unique serial number which will be used to verify the item. If the serial number provided by the Customer differs from the one recorded on the DBA database or the Customer is unable to be provide the correct serial number then DBA will not replace the item.
All non-electrical items are considered consumables and as such do not have a warranty period. Items that are faulty as a result of the manufacturing process as determined by DBA must be returned to DBA and will be replaced at no cost to the purchaser.
Items that are faulty because of misuse, damaged at the Customer’s work place (eg. as a result from being dropped) or electrical items that have been tampered with (eg. attempting self repair on motors) as determined by DBA will not be replaced by DBA.
Burs provided by DBA are not covered by warranty if used at speeds not recommended by the manufacturer. The correct speed is displayed on the packaging or is available from DBA.